Terms of Service

Last updated: 17 August 2026

These Terms of Service ("Terms") govern your access to and use of the AutoFlow app and website (the "Service"), operated by AutoFlow ABN 73 291 530 072 ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service

AutoFlow provides booking and customer-management software for auto-service businesses ("workshops"), including online bookings, messaging, quotes, invoices and related tools. We may add, change or remove features over time.

Accounts

• You must provide accurate information and keep your login credentials secure.
• You are responsible for all activity under your account, including staff you invite.
• You must be at least 18 years old and authorised to act for your workshop.

Acceptable use

You agree not to:

• Use the Service to send unlawful, misleading, or unsolicited (spam) messages.
• Break any applicable law, including telemarketing, SMS and privacy rules.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.

You are responsible for obtaining any consents required to contact your customers by SMS, email or phone, and for the content of messages you send through the Service.

Messaging, consent & marketing

• You are the sender of the messages sent through the Service and are solely responsible for complying with all applicable laws, including the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth) and the Do Not Call Register Act 2006 (Cth).
• You must have each recipient's consent (express or inferred) before sending marketing messages, accurately identify your business, and honour opt-out ("STOP" / unsubscribe) requests. The Service provides opt-out tools — STOP handling, an email unsubscribe link, and automatic suppression of opted-out contacts — and you must not disable, circumvent or work around them.
• You are responsible for any fines, penalties, claims or costs arising from the messages you send, including any imposed by a regulator such as the ACMA or the OAIC.

Subscriptions & payment

• Paid plans are billed in advance on a recurring basis through our payment provider (Stripe).
• Fees are non-refundable except where required by law. You can cancel at any time; access continues until the end of the current billing period.
• We may change plan pricing with reasonable notice before your next renewal.

Workshop website add-on

• The optional Workshop website add-on is a recurring monthly subscription plus a one-time setup fee. We design, build, host and maintain the website — including its online booking system — for you for as long as the add-on subscription is active.
• Ownership & licence. The website we build for you — including its design, layout, code, templates and assets — is and remains the intellectual property of AutoFlow. While your add-on subscription is active, we grant you a non-exclusive licence to use and display that website for your own workshop. You do not acquire ownership of the site or its underlying code or design.
• Your licence ends when the add-on is cancelled. If you cancel before completing 12 continuous months, your licence to the website ends: you must stop using it and must not copy, save, export, screenshot, re-host, republish or otherwise reuse the website or any substantial part of its design, code or assets. Continuing to use or reproduce the website after your licence has ended is a breach of these terms and may infringe AutoFlow's copyright and other rights. Only once you complete 12 continuous months does the keep-it licence below apply, permitting you to keep and self-host the exported static website files for your own workshop.
• Hosting is part of the subscription. The website is hosted on AutoFlow's systems and only stays online while you are subscribed to the add-on. If you cancel the add-on before completing 12 continuous months of paid subscription, the website is taken offline at the end of your current billing period and is not handed over.
• Keep-it-after-12-months benefit. Once you have paid for 12 continuous months, you may keep the website. If you cancel after that point, we provide the site to you as a one-time export of its static HTML files and associated assets (images, stylesheets and scripts) that made up the site at the time of cancellation.
• The keep-it benefit is a file hand-over only. After cancellation AutoFlow does not continue to host, maintain, update, back up or support the website, and the online booking system (which relies on your active AutoFlow account) stops working. Arranging your own web hosting, domain and any ongoing changes is your responsibility. Server-side features, third-party integrations and the booking engine are not included in the export.
• Where you use a domain we registered or manage on your behalf, we will reasonably assist you to transfer it, at your cost; domain renewals after transfer are your responsibility.
• "Continuous" means an unbroken run of paid months on the same account; if the add-on lapses or is cancelled before the 12 months are met, the qualifying period restarts if you resubscribe. You acknowledge and agree to these website add-on terms — including that the keep-it benefit is a one-time export of the static website files and not continued hosting — when you purchase the add-on.

Taking payments from your customers

• If you enable card payments (deposits, invoice payments, or payment requests), you connect your own Stripe account through Stripe Connect. You — not AutoFlow — are the merchant of record for those payments. Funds settle to your Stripe account, and Stripe's processing fees are deducted from your balance.
• Your use of Stripe is governed by the Stripe Connected Account Agreement, which you accept during Stripe onboarding. You are responsible for the accuracy of your account and payout details.
• Refunds, chargebacks, disputes, and any tax obligations on payments you take are your responsibility. AutoFlow only facilitates the connection and does not hold or control your customers' funds.

Customer data

Data your customers enter belongs to you and your customers; we process it on your behalf to provide the Service, as described in our Privacy Policy. You are the controller of your customers' information and are responsible for handling it lawfully.

Third-party services

The Service integrates with third parties such as Twilio, Google and Stripe. Your use of those integrations is also subject to their terms, and we are not responsible for their availability or actions.

Availability & disclaimer

The Service is provided "as is" without warranties of any kind. We do not guarantee it will be uninterrupted or error-free. To the maximum extent permitted by law, we disclaim all implied warranties. Nothing in these Terms limits rights you have under the Australian Consumer Law or other laws that cannot be excluded.

Indemnity

You agree to indemnify and hold AutoFlow harmless from any claims, losses, fines, penalties or costs (including reasonable legal fees) arising from your use of the Service, the content of the messages you send, your failure to obtain required consents or to honour opt-out requests, or your breach of these Terms or applicable law.

Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, including lost profits or data.

Termination

You can stop using the Service and delete your account at any time from Settings. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others or to us.

Changes

We may update these Terms; material changes will be reflected by the "Last updated" date above. Continued use after changes means you accept them.

Contact

AutoFlow — hello@auto-flow.com.au